Unified Solutions for Modern Business, Powered by Freshelevate

Discover how Freshelevate by SWIFT17 empowers your organization with a complete suite of Freshworks solutions. From customer service and IT management to marketing, sales, and enterprise-wide automation, we help you streamline operations, boost productivity, and deliver exceptional experiences—every step of the way.

Trusted by 73,000+ businesses worldwide

Customer Service & Support Software

Deliver seamless, unified support experiences across every channel—email, chat, voice, social, and more. With Freshdesk, your agents gain a single, 360° view of every customer, enabling fast, contextual, and personalized responses. Empower your team with automation, AI, and self-service tools that boost efficiency and customer satisfaction.

IT Service Management

Transform your IT operations with Freshservice. Streamline incident, problem, change, and asset management using ITIL best practices. Automate repetitive tasks, enable self-service for employees, and gain actionable insights with robust analytics—all on a platform that natively integrates with your customer support systems.

Conversational Engagement

Engage customers in real time with intelligent chatbots and messaging across web, mobile, and social channels. Freshchat enables proactive, personalized conversations that drive faster resolutions and higher satisfaction—while freeing your team to focus on complex queries.

Enterprise Service Management

Extend the power of service management beyond IT. Unify HR, Facilities, Legal, Finance, and other business teams on a single platform with Freshservice ESM. Automate workflows, maintain SLAs, and deliver a seamless self-service experience for every employee—boosting productivity and satisfaction across your organization.

Sales Automation

Accelerate your sales cycle with Freshsales. Manage leads, deals, and pipelines with AI-powered insights and customizable workflows. Automate routine tasks, track performance, and empower your sales team to focus on building relationships and closing deals.

Customer Relationship Management

Gain a complete, unified view of every customer interaction. Freshworks CRM brings together sales, marketing, and support data, enabling your teams to deliver personalized experiences at every touchpoint. Drive loyalty, retention, and growth with a single, integrated platform.

Marketing Automation

Reach your audience with the right message, at the right time, on the right channel. With Freshmarketer, orchestrate personalized, data-driven campaigns across email, SMS, WhatsApp, and more. Leverage advanced segmentation, automation, and analytics to maximize engagement and ROI.

Flexibility and reliability are key for us to scale at pace while remaining agile. Freshworks’ solutions met our needs in having a future-proof platform to support our customers and agents at all times.

Mike Massimi

Global Customer Experience Director, Trainline

We see Freshworks as a partner that we can work with for a very long time because we are happy with how we are able to perform. We have mastered the features that Freshdesk offers so we are able to easily customize the automations, SLA timers, canned responses, and more.

Allian Marie Sheila Dela Cruz

Business Process Innovations Consultant, 7-Eleven

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Vaughan Potter

Head of Customer Services, Hamleys

We needed a platform that was sophisticated to handle high volume and support our load. We also needed structured team performance reports if we were going to improve our customer experience.

Arvind Prashanth

Program Manager, Dunzo