Enterprise-grade ITSM, For Every Business
Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity. Maximize operational efficiency with refreshingly simple, AI-powered Freshservice.
Digital Transformation—For Every Business
Transform IT from cost center to value creator with a powerful unified platform, time-saving automation, and fluid collaboration—enhanced with AI.
SERVICE OPERATIONS
Unify IT, Power Business Performance
IT now fuels business as well as support, so automating operations improves not only employee and agent efficiency, but also business continuity. By uniting teams and tools, you can reduce spending and complexity, and increase satisfaction from service desk to C-suite.
FRESHSERVICE WITH AI
Built-in AI = Boosted Efficiency, Better Experience
Make your staff, systems, and processes more efficient with built-in AI. Save time by automating routine queries and enabling self-service. Get performance insights and raise productivity with conversational prompts.
Freshworks Compliance
Trust Built on Industry Standards
WORKFLOWS + AUTOMATION
The power to be more productive
Freshservice enables you to save time with codeless drag-and-drop automations. Key workflows and integrations are also built in to offload low-value tasks, problem-solve, collaborate, and communicate better—and gain even more efficiencies in the future.
ENTERPRISE SERVICE MANAGEMENT
One solution, built for business
Modernize the employee experience for IT, HR, finance, facilities, and more with a unified solution
UNIFIED YET AUTONOMOUS
Automate employee services beyond IT
Bring the efficiency of ITSM to all your business functions. Automated workflows free up teams to focus on priorities, while data segmentation protects employee and business privacy.
SELF-SERVICE PORTAL
Modernize the employee experience
Level up the employee experience with a single self-service portal for all business functions. With AI agents, employees get 24/7 support on any channel, anywhere.
ESM SOLUTIONS SERVICE MANAGEMENT
One solution for all your business teams
Modernize the employee experience for IT, HR, finance, facilities, and more with a unified solution.
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HR
Simplify employee onboarding and automate case management.
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Finance
Automate routine requests and approvals to free up your team.
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Facilities
Modernize how you manage workplace requests.
Freshservice Capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Seamless service management, efficiency with AI and automation, and insights for managers.
Seamless service management, efficiency with AI and automation, and insights for managers.
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
Modernise the employee experience for IT, HR, finance, facilities, and more with a unified solution.
See it all in real time: hardware, software, and SaaS in an auto-updating CMDB
Automate and simplify your IT operations, reduce repetitive work, and make data-driven decisions.
CONNECT. SIMPLIFY. SCALE.
Freshservice Integrations
Integrate Freshservice with cloud and on-premise enterprise applications—with minimal complexity for faster time to value and higher productivity.
Microsoft Teams
Get alerts, create or update tickets, see customer details, automate workflows, and more.
Microsoft Teams
Get alerts, create or update tickets, see customer details, automate workflows, and more.
Device42, a Freshworks company
Get alerts, create or update tickets, see customer details, automate workflows, and more.
Zoom
Resolve issues faster, generate meeting links in tickets, and use screen sharing and remote control.
AWS
Bring your virtual assets into the CMDB and associate them with Tickets, Problems, Changes, and Releases.
Google Workspace
Import Google Workspace users as requesters and synchronize Workspace updates with Freshservice.
