AI-powered, Omnichannel Customer Service Software
Deliver fast, personalized service with Freshdesk Omni. AI agents for all your channels. AI superpowers for your team. Seamless experiences all around.
Take a fresh approach to customer service
Save time and effort with game-changing AI, the broadest channel coverage, and full customer context—all in a unified workspace. Next stop, unbeatable ROI.
EASY AND FLEXIBLE
Start Fast & Think Big
Powerful yet incredibly intuitive, the AI-driven Freshdesk Omni can be deployed in days. As your needs grow, simply customize to the specific requirements of your business—without relying on help from IT.
OMNICHANNEL CUSTOMER SERVICE
Meet your customers wherever they are
Drive personalized engagement on all your customers’ preferred channels, from messaging apps like SMS and WhatsApp to social media platforms like Facebook and Instagram to phone, email, and more.
Freshworks Compliance
Trust Built on Industry Standards
AI AGENTS
Solve customer issues at scale
Quickly deploy AI agents that learn from your knowledge sources and go live in minutes—no coding needed! More than basic bots, they engage in natural, free-flowing conversations, deliver 24/7 support in 25+ languages, and bring in human agents as needed.
EFFICIENT SUPPORT AGENTS
Turn every agent into a star performer
Delivering exceptional service is stress-free for agents with Freddy AI Copilot, an AI-powered assistant that supercharges their efforts, and a unified workspace that brings every customer interaction across every channel into a single view.
ACTIONABLE INSIGHTS
Help leaders make the right decisions
Empower leaders and admins with AI-driven insights and personalized dashboards to quickly spot trends, evaluate performance, and confidently make smart, data-informed decisions.
freddy ai
AI designed for customer experience
Empower leaders and admins with AI-driven insights and personalized dashboards to quickly spot trends, evaluate performance, and confidently make smart, data-informed decisions.
A complete solution for customer service teams
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of capabilities enhanced with AI.
Engage customers wherever they are, including email, text, social, and other channels.
Resolve customer issues faster with robust ticketing supported by AI and automation.
Resolve customer queries 24/7 with personalized support from AI agents across channels.
Bring data, tools, and processes together for maximum efficiency and convenience.
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Work together easily with communication, information, and automation all in one place.
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Take the pressure off admins with AI, workflow automation, and easy customizations..
PLAYS WELL WITH OTHERS
Out-of-the-box Integrations
Our platform includes native integrations for connecting to your favorite tools and critical business apps. No need for costly add-ons.
