Our Services Elevate Your Freshworks Success

At Freshelevate by SWIFT17, we believe software should empower your business—not complicate it. As Freshworks partners, we deliver solutions that are easy to implement, simple to manage, and designed to make an immediate impact on your operations and customer experience.

START STRONG, SUCCESS FASTER

Implementation & Onboarding

We ensure a smooth, tailored deployment of Freshworks solutions, working closely with your team to configure every detail to your unique business needs. Our proven onboarding process gets you up and running quickly—so you can focus on what matters most.

STREAMLINE, AUTOMATE, ACCELERATE

Process & Automation Consulting

Whether you’re optimizing existing systems or starting fresh, our experts analyze your processes and recommend the best automation strategies. We help you unlock efficiency, eliminate bottlenecks, and maximize your ROI with the latest in AI and workflow automation.

YOUR SUCCESS, OUR PRIORITY

Premium Support & Customer Success

Our dedicated support team is always by your side. From day one, you’ll have a Customer Success Manager and technical experts who know your environment inside out. We provide proactive support, fast issue resolution, and continuous guidance to ensure you get the most from your Freshworks investment.

OUR SOLUTIONS AS UNIQUE AS YOU

Custom App Development

If your needs go beyond standard features, our development team can build custom applications and integrations to fit your exact requirements. We follow a transparent, collaborative process from discovery to deployment and ongoing optimization.

CONNECT YOUR DIGITAL ECOSYSTEM

Integrations

We make sure your Freshworks solutions work seamlessly with your existing tools and systems. Our integration experts handle everything from API connections to third-party apps, ensuring smooth data flow and unified operations.

EMPOWER YOUR TEAM

Training & Enablement

We provide comprehensive training resources—including a library of on-demand training videos, user guides, and interactive workshops—to ensure your team is confident and capable. From onboarding to advanced features, we help you build in-house expertise for long-term success.

Flexibility and reliability are key for us to scale at pace while remaining agile. Freshworks’ solutions met our needs in having a future-proof platform to support our customers and agents at all times.

Mike Massimi

Global Customer Experience Director, Trainline

We see Freshworks as a partner that we can work with for a very long time because we are happy with how we are able to perform. We have mastered the features that Freshdesk offers so we are able to easily customize the automations, SLA timers, canned responses, and more.

Allian Marie Sheila Dela Cruz

Business Process Innovations Consultant, 7-Eleven

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Vaughan Potter

Head of Customer Services, Hamleys

We needed a platform that was sophisticated to handle high volume and support our load. We also needed structured team performance reports if we were going to improve our customer experience.

Arvind Prashanth

Program Manager, Dunzo